Award in Introduction to Financial Services Call Centres (QCF) (Level 2)

Summary: 

This qualification was developed in partnership with Call Connection, a financial services company which provides a call centre for insurance companies, to accredit their in-house Induction Programme. Even though this qualification was specifically developed for them it has been designed so it can be used by other organisations.
 
The qualification aims to provide learners with a understanding of the basics of insurance, the call process and the organisational culture and its rules and regulations.
 
The qualification consists of 3 compulsory units, creating a 10 credit value Award.
 
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Reference number: 
600/3865/2
Level: 
Level 2
Credit value: 
10
Guided learning hours: 
40
Assessment methods: 
Portfolio of Evidence, Practical Demonstration/Assignments
Structure summary: 

The qualification consists of three compulsory units

Structure full: 

A - Compulsory
This group consists of three compulsory units and learners must achieve all units.
Credit value Required; 10 
K/503/5778 - Understand the call process, the customer and the system
M/503/5779 - Organisational culture and the call centre rules and regulations
Y/503/6098 - Understanding basics of insurance within a regulstory setting